Fast Track Services for Handicapped Travelers

Airport Experience of Handicapped Travelers

Handicapped people may travel not only for medical treatment or religious purposes, but also as part of their work or just for exploring another country.

Air travel has become more inclusive in the span of the latest 20 years, especially, with the implementation of the EU regulations such as the Disabled Air Passengers Bill.

However, disabled passengers still face many challenges. The most common issues are the lack of clear information for people with different disabilities and communication barriers.

Staff accountable for airport assistance for handicapped sometimes fail to listen or respond adequately to their concerns. For example, they don’t provide them with a lifter to board the plane or leave them in the waiting area on their own without updating on the flight.

Understanding Airport Fast Track Services

Fast Track is a premium service designated to make passenger’s experience better by providing personalized assistance. It ensures priority access to checkpoints, including check-in, security screening, and passport control.

A professional guide accompanies the traveler from arrival till boarding the plane and provides extra assistance on every step of the airport journey.

For handicapped travelers, Fast Track facility with its assisted travel significantly saves time and makes the navigation of the airport and going through procedures less stressful. Travel becomes more convenient, smooth, and efficient.

Rising Accessibility at Airports

Airports are becoming more accessible all over the world, offering facilities such as services for wheelchair users, airport parking for the disabled, mobility equipment, ramps, elevators, and accessible restrooms. Moreover, travelers now have the right to take an assistance dog.

It is also possible to request dedicated airport assistance for disabled from arrival to departure. To use a special assistance service, travelers typically need to inform the airline or airport 48 hours in advance, ensuring that additional support upon their arrival will be provided.

Booking Fast Track Services Online

It is easy to book Fast Track via our website online. You can do it from any place as long as you have access to the internet connection.

First, select the type of Fast Track (for arrival/departure), then share details of your personal and travel information. You will need to cover the fee with one of the available payment options. The confirmation of your booking will be delivered to your email address.

It is essential to notify the airline and airport of your disability in advance: make a phone call or use the form on their website. Upon arrival at the airport, you should confirm that you still need special assistance.

Benefits of Fast Track Services for Disabled Travelers

Fast Track services offer considerable benefits, especially in terms of time-saving and eliminating stress. Thanks to these, travelers can avoid long waiting time and navigate the airport more easily.

Personalized assistance helps ensure that the traveler’s specific needs are met, leading to a more comfortable and pleasant experience, whether the person has hidden disabilities or reduced mobility. This service allows travelers to feel more secure and focus on enjoying their journey.

Premium Lounge Access for the Disabled

Another way to enhance the convenience at the airport for travelers with reduced mobility is to get access to a premium lounge – a space offering a more quiet and comfortable environment far away from the airport noise.

Lounges usually offer complementary food and beverages, free Wi-Fi, TV, newspapers and magazines, monitors with flight information, air conditioning, etc. It is especially useful for travelers who have a long layover.

Lounge access can be booked online separately or as an additional service when ordering Fast Track. It is necessary to complete a form, make the payment, and get confirmation via email. The letter will contain specific details about lounge location and opening hours.

Only those purchased the service can enter the lounge.

Frequently Asked Questions (FAQ)

How can I request Fast Track services?

You can book Fast Track via our website online. Choose the airport, the type of service, and fill out a form. Pay the fee, and wait for the confirmation to be sent to your email address.

Are Fast Track services available at all airports?

Fast Track services are available at the majority of airports, especially, international ones. Check your specific airport to know if you can book the facility.

What documentation is required to prove my need for assistance?

While not always required, it is better to prepare a medical certificate or identification detailing your disability to avoid issues and present if requested.

Can I use Fast Track services for international flights?

Yes. Most airports offer Fast Track services for international flights. Choose your airport and see which facilities it offers.

What to do if I encounter issues with my Fast Track service at the airport?

If you face any problems, contact the airport’s customer service. State the issue you encounter to receive a possible solution.