Need help?

Our support team is available Monday to Friday 8am to 4pm (GMT+1 time).

Helpline
(+44) 2031 293 603

E-mail
support@comfortpass.travel

Need help?

Our support team is available Monday to Friday 8am to 4pm (GMT+1 time).

Helpline
(+44) 2031 293 603

E-mail
support@comfortpass.travel

Adults: 1

General Information about Disabled Travelers at the Airport

Disabled passengers may face numerous issues at the airport: long distances between terminals, crowds, and limited accessibility features may discourage many. However, the challenges can be overcome, as airports offer special facilities, such as accessible toilets, hearing loops, mobility aids, and staff assistance.

Essential Preparations for Disabled

People with health conditions or impairments should plan ahead to fight unique challenges during air trips. Research is crucial, as it enables the reduction of stress. Firstly, find information about the specific airport and make the necessary arrangements to ensure airport staff will help you. Request assistance and use available facilities, such as an electric wheelchair. You can also consider purchasing travel insurance to feel safer and gather necessary documents/medical information if it’s needed.

Navigating the Airport as a Person with Disabilities

Disabled people may use many strategies for efficient navigation. Airports offer digital and traditional maps, so you can check the route and available amenities beforehand. Besides, on the official website, you will find additional information if you require assistance. You may use dedicated lanes and facilities, as well as the help of the staff, whether you have a visible or hidden disability.

Security Checkpoint and Formalities at the Airport

Security procedures for wheelchair users and travelers with disabilities at airports are tailored to their needs. If you are a wheelchair user, you will receive a pat-down screening by an officer of the same gender. A private screening may be requested at any time. You should inform the officer about any difficulties or pain, for example, with raising arms.

TSA authority may also use new technology to test passengers for traces of explosive materials. Additional security screening will be necessary if something is detected. In the case of children with disabilities under 12, parents may carry them through the metal detector to reduce stressful or confusing situations.

Fast Track Service for the Handicapped

The disabled may also consider fast track services that can be easily booked online. The special airport assistance can save nerves and time, as a qualified agent will help you with all the formalities at the airport. You can buy fast track services in three simple steps: fill in the form, cover the fee, and wait for the confirmation sent via email. Then, you will be welcomed at the place previously agreed upon by the representative who will assist you. The service is highly recommended for people who are handicapped.

Frequently Asked Questions (FAQ)

How can I get special assistance at the airport?

Airport help for handicapped can be requested at the assistance point or booked earlier via an airline/travel agent. Wheelchair users or other passengers with disabilities shouldn’t hesitate to book assistance, as it can limit stress and hassle.

What should I do if my mobility aid is damaged during the flight?

If your mobility aid is damaged during air travel, you should immediately report it at the baggage office at the airport. Unfortunately, repairs or replacements may take some time, and you will depend on a caregiver or even be immobilized, which is inconvenient and stressful.

Can I bring a companion to assist me at the airport?

A companion can grant easier access and generally help during the trip, so it’s a good idea to bring them with you if you are a person with a disability. Note that your companion must have all the necessary permits and tickets to travel smoothly.

What features for the disabled are available at most airports?

Usually, the features at the airport include wheelchair assistance, sunflower lanyards, accessible toilets, hearing loops, elevators, curbside assistance, escort, braille print signs, a service animal, and more, depending on the specific airport.

Is the fast track service worth paying for?

Yes, fast track service is highly recommended for passengers with impairments, as it grants a stress-free journey. The professional agent will help you with all the formalities, including the check-in process, getting a boarding pass, guidance, and more.