Meet & Greet at Lubumbashi International Airport (FBM)

Meet and Greet at Lubumbashi International Airport (FBM)

The Meet and Greet service at Lubumbashi International Airport is a personal airport assistance service where a dedicated agent meets you at a set point and escorts you through the terminal.

Lubumbashi International Airport (FBM) operates across 1 terminal and handles over 1.2 million passengers annually — a scale where check-in queues, immigration lines, and tight connections can easily eat into your schedule without dedicated support.

A personal agent cuts through that complexity so you move through the airport on your own schedule, not the crowd's.

Meet and Greet for Arrival, Departure, and Transit at FBM

The service covers three travel directions — Arrival, Departure, and Transit — each with a dedicated agent assigned to your journey.

Arrival: Your agent greets you with a personalized name sign at the arrivals gate, assists with baggage collection, and escorts you to your onward transport or connection.

Departure: Your agent meets you at the terminal entrance, fast-tracks you through security and immigration, and escorts you directly to your boarding gate.

Transit: Your agent assists with terminal changes, guides you through the connecting process, and ensures you make your onward flight without stress.

FBM Meet and Greet Packages: ComfortPlus, Premium

Two service tiers are available at FBM.

ComfortPlus (Transit only) — This package includes:

• Real-time monitoring of your flight status
• A greeter meets you at the arrivals gate holding a name card
• Assistance with check-in and security for your connecting flight, if needed
• Escort to the lounge if you have access, or directly to your next gate

Premium (Arrival and Departure) — A separate package from ComfortPlus, covering a different journey type. Includes:

• A dedicated agent will monitor the status of your flight and punctually meet you at the arrival gate with a personalized signage
• The agent will assist you and expedite your passage through passport control
• The agent will lead you on to luggage claim hall and help with the retrieval of your bags
• Porter services can be prearranged if you need help carrying your baggage
• You will be ultimately accompanied to your transportation or expecting party in the arrival hall
• You will be met by a dedicated agent upon arrival at the airport at the spot and time previously arranged with either your driver or yourself
• The agent will guide you to the correct counter and facilitate your check-in procedures
• VAT refund assistance will be provided if requested
• You will be expedited through security check and passport control
• If you have access to a lounge the agent will take you to it or directly to the gate area
• The agent will monitor the flight status and lead you to the boarding when the time comes

What's Included: Fast Track, Porter Service, and Buggy Transfers

Each package centers on a core set of services aimed squarely at the friction points that cost travelers the most time at a busy hub.

Here is what each element covers in practice:

Professional Meet and Greet: A named agent meets you at a confirmed meeting point — kerbside at the terminal entrance for departures or at the arrivals gate for arrivals — and remains with you for the full escort.

Terminal Buggy Transfers: Available from the Premium tier, buggy transfers move you quickly across FBM's terminal distances, particularly useful when connections are tight or when travelling with heavy luggage or young children.

Priority Lane Fast Track: From ComfortPlus upward, your agent accesses dedicated priority lanes at both the security checkpoint and the immigration counter, bypassing standard queues entirely.

Porter and Baggage Assistance: Available from the Premium tier, the dedicated porter handles your luggage from check-in through to your final point — gate, baggage reclaim, or vehicle — so you never carry a bag unless you choose to.

Accessibility Features

FBM Meet and Greet includes dedicated support for passengers with reduced mobility and special travel requirements. Trained staff, appropriate equipment, and adapted escort routes are available across all service tiers.

Any specific accessibility requirements — including wheelchair assistance, medical equipment, or additional mobility support — can be flagged at the time of booking to ensure the right arrangements are confirmed in advance.

Is Meet and Greet at Lubumbashi International Airport Worth It?

The real question isn't airport size — it's whether losing time, missing a connection, or navigating an unfamiliar terminal alone is a risk worth taking.

The service is particularly well-suited to the following:

• Business travelers who need to move efficiently between the curb and the gate without queuing
• Families with young children managing luggage, strollers, and tight boarding windows
• Elderly travelers who benefit from physical escort support and reduced walking distances
• First-time visitors to Lubumbashi unfamiliar with FBM's terminal layout and immigration process
• Travelers requiring discretion who need to move through a busy international hub without public exposure

Lounge access — included from ComfortPlus upward — adds a practical rest and work space between escort points. For travelers who require complete privacy, the VIP package provides exclusive access to a private VIP Terminal space, separate from the main terminal.

How to Book FBM Meet and Greet

Booking your Meet and Greet service at FBM takes a few minutes. Here is how:

1. Visit comfortpass.travel
2. Select your preferred package — ComfortPlus, Premium
3. Enter your flight details and any special requests (accessibility needs, language preferences, porter requirements)
4. Review and confirm your booking summary
5. Pay securely online
6. Receive your booking confirmation by email, including your agent's contact details and meeting point instructions