Napier Airport (NPE) - Fast Track services
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Departure - Available packages
Departure (1 available)
Before boarding your flight, you will need to go through several processes such as check-in, security, and boarding at the departure airport.
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Premium
Includes all ComfortPlus services and upgrades the experience with extra convenience. Perfect for business travelers and those seeking a refined, stress-free airport journey.
Dedicated fast‑lane for Security.
Greeter monitors the real-time status of your flight.
Meet and greet curbside and escort from airport entrance until boarding gate.
Assistance through check-in, where applicable.
Access to fast-track immigration counter, where applicable.
Lounge access.
Dedicated one‑to‑one service.
Dedicated porter service.
Buggy car transfers, on request, where permitted and subject to availability.
more detailsExact package specification:- Guests departing the country will be met curb-side and be assisted through priority check-in Customs and Security.
- Guests are then escorted through to the appropriate airline lounge.
- When boarding commences guests are then escorted by our representative through to their departure gate.
Arrival - Available packages
Arrival (1 available)
Upon arrival at your destination airport, you will disembark the plane and proceed with immigration (for international flights) and customs (if applicable).
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Premium
Includes all ComfortPlus services and upgrades the experience with extra convenience. Perfect for business travelers and those seeking a refined, stress-free airport journey.
Greeter monitors the real-time status of your flight.
Greeter will meet the passenger at the arrivals gate holding the name card.
Passenger is escorted to the fast‑track immigration counter, where available.
Luggage assistance up to two bags.
Dedicated one‑to‑one service.
Dedicated porter service.
Buggy car transfers, on request, where permitted and subject to availability.
more detailsExact package specification:- On arrival a representative will greet the guests at the aircraft airbridge with a personalized signboard.
- Guests are then escorted through to Customs for immigration clearance where a priority processing lane will be made available where permitted.
- Assistance is provided with collecting all baggage then followed through with priority processing in biosecurity where permitted before heading through to x-ray screening.
- Guests will then be assisted through to their waiting ground transportation
Transit - Available packages
Transit (1 available)
Services for fast transfers in comfort between flights at the same airport.
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Flight monitoring will be done real‑time by the assigned Greeter.
Passenger will be met at the arrival gate of the first flight with a name card for the passenger to identify.
Greeter will assist the passenger with flight check-ins and security checks, if needed.
If you have lounge access, the agent will escort you there else you will be escorted directly to the gate for your next flight.
Personalized meet‑and‑greet at the arrival gate or curbside.
Check-in support for connecting flights.
Help in case of delays or missed connections.
Personal welcome with a name sign by an agent.
Terminal transfer between flights (if applicable).
Coordination with the airport lounge access.
Immediate support during cancellations or delays.
more detailsExact package specification:- A dedicated agent will monitor the status of your flight and punctually meet you at the arrival gate with a personalized signage If you need to clear passport control
- the agent will expedite your passage through it You will be swiftly assisted through luggage retrieval
- check-in for your connecting flight and security filter
- should your itinerary require you to comply with any of these procedures In case of any unforeseen issue
- such as a missed connection or a flight cancellation
- the agent will remain at your side and closely assist you with your alternative plans The agent will escort you to the lounge
- if you have access to it
- or all the way to the scheduled gate of your departure flight.
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General information about Fast Track at Napier Airport
Fast Track is a special feature available at the Hawke’s Bay Airport in New Zealand. For an additional fee, it provides travelers with the assistance of a professional concierge and grants them access to the priority lanes at the airport. With the Fast Track voucher, you can rest assured that your airport experience is smooth and hassle-free.
To make the reservation for the NPE Fast Track online, simply visit our website. The registration is effortless and can be completed in just a few clicks. First, fill in the application form with relevant personal and travel details. Then, cover the fee mandatory to process the query. The approved voucher will be sent to your e-mail.
Types of Fast Track at NPE Airport
You can obtain one of the two Napier Fast Track types available online. Depending on your travel plans, purchase the arrival or departure facility. It is also possible to buy them both.
Arrival Fast Track
The Arrival Fast Track for Napier Airport is a premium feature that includes the assistance of a personal agent who will welcome you at the airbridge and guide you through the airport to the priority lane passage. This way, you will complete the formalities, such as immigration check and customs control, in no time. You will also be escorted to the selected method of transportation (taxi, bus).
Departure Fast Track
If you purchase the NPE Airport Departure Fast Track, you will be collected from the curbside by a concierge (they will be waiting for you with a special signboard). Then, they will assist you during the formalities, including the check-in process and customs control. With the voucher, you will be able to access the departure lounge faster to relax before the flight.
How to use Fast Track at NPE Airport
Booking the Hawke’s Bay Airport Fast Track premium service is uncomplicated and convenient. The process can be completed from the comfort of your own home in less than 15 minutes. All you need to do is fill in the registration form with essential information and make payment for the appropriate fee. Once you are done with the formalities, you will receive the approved Fast Track voucher for the Napier Airport online. It will be delivered to your e-mail address in a digital form.
With the NPE Fast Track feature, your stay at the airport will be effortless. Not only will you appreciate the assistance of the concierge who will guide you through the terminals, but you will also be able to expedite the airport formalities, including immigration check, passport control, and customs.
Note: Do not forget that booking the Fast Track service for Hawke’s Bay Airport in New Zealand is possible 10 hours before the trip. Meanwhile, a refund is available up to 24 hours before the journey.
Requirements
To avoid any unnecessary difficulties during your Napier Fast Track registration procedure, make sure you meet the following requirements. The process should be completed in a few clicks.
- Prepare a valid passport (it must remain in force for at least 6 months)
- Complete the online form (fill it in with your personal data and travel details)
- Ensure a working electronic device (it should have a stable connection)
- Ensure a personal e-mail address (it should be active and accessible)
- Make the fee payment (use a credit card, debit card, or a payment service)
Before leaving for any international trip, it is highly recommended to check the entry requirements of the country you plan on visiting. Remember that you will not be allowed to enter the borders of the selected destination if you do not obey the national visa policy.
Children information
The Fast Track service for New Zealand Napier Airport is available for all family members, regardless of age. It can be issued for children, but keep in mind that minors must travel in the company of an adult (a parent or a legal guardian). For more details, contact your airline.
FAQ
Do I need to buy a separate Fast Track for Napier Airport for arrival and departure?
Yes. You should complete two separate purchases to obtain both the Arrival Track and Departure Track for New Zealand Hawke’s Bay Airport (NPE). You can find the registration form on our website.
Where can I meet a Fast Track agent at Napier Airport in New Zealand?
Your designated Fast Track agent will be waiting for you at the airbridge (Arrival Track) or at the check-in area (Departure Track). You can also contact them via WhatsApp to arrange another meeting spot.
How long will a Fast Track agent wait at Napier Airport?
Do not worry about any delays of your aircraft, as the Fast Track agent shall be waiting for you at NPE Airport as long as it is essential. They have access to your flight number and can check your arrival time.
Do I need to print my Fast Track to use it at NPE?
It is not mandatory to print out your NPE Fast Track voucher. However, if it gives you some peace of mind, you can have a paper copy. The barcode must be legible to the scanners at the priority lanes.
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5 days a week from 8am to 4pm (GMT+1)
Fast-Track Packages available at Napier Airport (NPE)
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