Cardiff International Airport (CWL) - Fast Track services
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Departure - Available packages
Departure (0 available)
Services for departure are currently unavailable.
Arrival - Available packages
Arrival (1 available)
Upon arrival at your destination airport, you will disembark the plane and proceed with immigration (for international flights) and customs (if applicable).
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Greeter monitors the real-time status of your flight.
Greeter will meet the passenger at the arrivals gate holding the name card.
Passenger is escorted to the fast‑track immigration counter, where available.
Luggage assistance up to two bags.
Dedicated one‑to‑one service.
more detailsExact package specification:- Upon the arrival of the aircraft passengers are received by our staff at aircraft door with a name sign
- They are assisted through immigration/passport control
- and assistance till car/bus/ transfer.
Transit - Available packages
Transit (1 available)
Services for fast transfers in comfort between flights at the same airport.
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Flight monitoring will be done real‑time by the assigned Greeter.
Passenger will be met at the arrival gate of the first flight with a name card for the passenger to identify.
Greeter will assist the passenger with flight check-ins and security checks, if needed.
If you have lounge access, the agent will escort you there else you will be escorted directly to the gate for your next flight.
Personalized meet‑and‑greet at the arrival gate or curbside.
Check-in support for connecting flights.
Help in case of delays or missed connections.
Personal welcome with a name sign by an agent.
Terminal transfer between flights (if applicable).
Coordination with the airport lounge access.
Immediate support during cancellations or delays.
more detailsExact package specification:- Flight monitoring will be done real time by the assigned greeter.
- Passenger will be met at the arrival gate of the first flight with a name card for the passenger to identify.
- Greeter will assist the passenger with flight check-ins and security checks if needed.
- If you have lounge access the agent will escort you there else you will be escorted directly to the gate for your next flight.
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General information about Fast Track at the Cardiff Airport
Cardiff Airport Fast Track is an assistance service that allows travelers to have a comfortable and convenient experience and a more pleasant air travel overall.
Whether you are a frequent traveler or a first-time tourist, airport procedures can be stressful and confusing. CWL Fast Track services enable to put all the hassle on professional agents while the traveler can relax and focus on their trip.
Experienced representatives will greet you, fast-track you through passport control, check-in, and security, assist with duty-free shopping, and escort you to the transportation vehicle or the gate.
To order the Fast Track at the Cardiff Airport online, you just need to fill out some data, cover the fees, and receive a confirmation over email. Save it onto your electronic device, meet your personal agent at the agreed place, and relax while a professional assists you and takes care of all the procedures.
Types of Cardiff Airport Fast Track
Depending on your itinerary, whether you arrive at the Cardiff Airport or plan a departure from it, you can order one of the Fast Track options below:
Arrival Fast Track
Our representative greets passengers at the aircraft door as soon as they arrive. A CWL Airport Fast Track agent will be holding your name sign so you can recognize them right away. You will get assistance with passport and immigration controls and will be guided to the vehicle/bus/transfer.
Departure Fast Track
Our employees will meet passengers with a porter at the agreed place at the Cardiff Airport. You will be provided assistance to and from check-in, security control via a fast track lane, and, finally, will be accompanied to the gate. You will also get assistance if any of your purchases require a refund of VAT. Until you depart, the Fast Track agent takes care of your every step.
How to use CWL Airport Fast Track
In order to reserve your spot for Fast Track services at the Cardiff Airport, you need to choose the desired option (arrival or departure Fast Track), enter the requested details, and complete the payment online. Once your voucher for VIP services is approved, you will receive a confirmation document. You must download it to the device you are bringing to the CWL Airport. Additionally, you can make a paper copy if you’d like to.
At the Cardiff Airport, you must look for our agent – they will be holding a special sign with your name. Follow their guidelines and pass all the airport procedures with ease and convenience. You will get personal assistance throughout your entire presence at the airport. Should you have any questions, you can contact the Fast Track agent via WhatsApp before your trip.
Important: Booking the Fast Track VIP services for the Cardiff Airport is possible up to 10 hours before arriving at the airport. A refund is available up to 24 hours before the planned journey.
Requirements
To use the Fast Track scheme at the Cardiff Airport, you need to comply with certain requirements, presented below:
- you must provide basic personal data (such as name, surname, nationality), flight information (such as flight number, arrival/departure date), and contact details (such as your phone number and active email address)
- you need to have an electronic device with a stable internet connection
- you must hold a valid passport or ID card as well as other mandatory documents for the country you enter (such as a valid visa, vaccination certificate, etc.)
- you have access to valid means of online payment
Children information
Personalized airport assistance can be very useful if you are traveling with children. When purchasing a Cardiff Airport Fast Track Pass, you must buy VIP service for each member of your family separately, including children. Note that minors cannot travel on their own; they must be accompanied by an adult guardian.
What is covered by the Fast Track facility at the CWL Airport
Check the list of services covered by CWL Fast Track.
Arrival Service:
- Meet & Greet
- Escort through immigration/passport control
- Assistance till car/bus/transfer
Departure Service:
- Meet & Greet
- Fast track through check-in, airport security control
- Assistance with duty-free shopping
- Buggy service (based on availability)
- Escort to the gate
FAQ
Do I need to buy a separate CWL Fast Track for arrival and departure?
Where can I meet a Fast Track agent at the Cardiff Airport in Wales?
– they will carry an identifying signage so you will know exactly which person to approach.
How long will a Fast Track agent wait at the CWL Airport?
– if your flight is delayed, you should notify your agent, and they will wait for you until you arrive. Stay in touch so we can provide VIP services even in case of emergency situations.
Do I need to print my Fast Track to use it at the CWL?
Prefer email? Reach us at
5 days a week from 8am to 4pm (GMT+1)
Fast-Track Packages available at Cardiff International Airport (CWL)
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