Soekarno-Hatta International Airport (CGK) - Fast Track services
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Departure - Available packages
Departure (1 available)
Before boarding your flight, you will need to go through several processes such as check-in, security, and boarding at the departure airport.
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Dedicated fast‑lane for Security.
Greeter monitors the real-time status of your flight.
Meet and greet curbside and escort from airport entrance until boarding gate.
Assistance through check-in, where applicable.
Access to fast-track immigration counter, where applicable.
Lounge access.
Dedicated one‑to‑one service.
more detailsExact package specification:- The officer waits for the customer at the location closest to the plane’s exit door while holding a sign with the customer’s name
- The officer accompanies the customer when reporting to the transfer desk
- The officer escorts the customer to the lounge area / Executive Lounge
Arrival - Available packages
Arrival (1 available)
Upon arrival at your destination airport, you will disembark the plane and proceed with immigration (for international flights) and customs (if applicable).
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Greeter monitors the real-time status of your flight.
Greeter will meet the passenger at the arrivals gate holding the name card.
Passenger is escorted to the fast‑track immigration counter, where available.
Luggage assistance up to two bags.
Dedicated one‑to‑one service.
more detailsExact package specification:- The officer waits for the customer at the location closest to the plane’s exit door while holding a sign with the customer’s name
- The officer accompanies the customer when reporting to the transfer desk
- The officer escorts the customer to the lounge area / Executive Lounge
Transit - Available packages
Transit (1 available)
Services for fast transfers in comfort between flights at the same airport.
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Flight monitoring will be done real‑time by the assigned Greeter.
Passenger will be met at the arrival gate of the first flight with a name card for the passenger to identify.
Greeter will assist the passenger with flight check-ins and security checks, if needed.
If you have lounge access, the agent will escort you there else you will be escorted directly to the gate for your next flight.
Personalized meet‑and‑greet at the arrival gate or curbside.
Check-in support for connecting flights.
Help in case of delays or missed connections.
Personal welcome with a name sign by an agent.
Terminal transfer between flights (if applicable).
Coordination with the airport lounge access.
Immediate support during cancellations or delays.
more detailsExact package specification:- A dedicated agent will monitor the status of your flight and punctually meet you at the arrival gate with a personalized signage If you need to clear passport control
- the agent will expedite your passage through it You will be swiftly assisted through luggage retrieval
- check-in for your connecting flight and security filter
- should your itinerary require you to comply with any of these procedures In case of any unforeseen issue
- such as a missed connection or a flight cancellation
- the agent will remain at your side and closely assist you with your alternative plans The agent will escort you to the lounge
- if you have access to it
- or all the way to the scheduled gate of your departure flight.
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General information about Fast Track at the Soekarno-Hatta International Airport
Fast Track is a VIP airport service that aims to make customers’ experience at the Soekarno-Hatta International Airport (formerly legally called Jakarta Cengkareng Airport) more enjoyable and less stressful. It can be difficult to navigate through the SHIA Airport, and our Fast Track agent will take care of you throughout all airport procedures.
Our representative will be waiting for you at the arranged place and then guide you through immigration and security. You may get access to a lounge zone and be escorted to the boarding gate or a vehicle, depending on the service you purchased – an arrival or a departure SHIA Fast Track.
Whether you are traveling alone as a tourist, going on a family vacation, or having a business trip, Soetta Fast Track services can save you the hassle of complicated procedures and make your airport experience comfortable, convenient, and time-saving.
Types of Fast Track at the SHIA
Review your itinerary and decide whether you need one or both of the following CGK Fast Track options:
Arrival Fast Track
The greeter with a special sign will be waiting for you at the closest location to the plane’s exit door. The Fast Track agent will accompany you to the lounge area/executive lounge of the Soekarno-Hatta International Airport and contact the driver waiting outside. Then, you will be escorted to the transportation vehicle of your choice.
Departure Fast Track
You will be contacted beforehand to discuss a meeting place. You will be greeted at the entrance of the Soetta Airport/VIP terminal and escorted through check-in security, to the Lounge (if applicable), and, finally, to your gate.
How to use Fast Track at the SHIA Airport
To enjoy simplified airport procedures, you need to book Soetta Airport Fast Track first. It is possible to do it in a simple and speedy way online. Firstly, choose the necessary option – arrival or departure greet service. Then, provide the requested details and pay the fees. The confirmation of booked Fast Track for the Soekarno-Hatta International Airport will be sent to your email: download it to your electronic device that you will take to the airport.
You will meet our representative at the arranged spot. Let them escort you through the airport procedures to make them as hassle-free as possible. Remember that you can reach out to your SHIA Fast Track agent via WhatsApp if needed.
Important: You can order the SHIA Fast Track service up to 10 hours prior to your flight. If you want to get a refund, you make cancelation up to 24 hours before the trip.
Requirements
To order the Fast Track greet service at the Soekarno-Hatta International Airport, you need to satisfy certain conditions:
- provide basic personal data (name, surname, nationality, phone number, email address) and travel information (such as flight number, intended travel dates)
- have a working electronic device
- have a stable internet connection
- hold a valid passport or ID card and other documents required to enter Indonesia/other destination you are traveling to
- be able to use means of online payment
- have an active email address
Children information
VIP airport service can be very helpful when traveling with family, especially with kids. You can book Fast Track at the Soekarno-Hatta International Airport for children as well, but keep in mind that every underage traveler must be accompanied by their parent or guardian. Babies under 2 years old may be spared from paying fees.
What is covered by the Soekarno-Hatta International Airport Fast Track
Review the list of services offered for each option of SHIA Fast Track.
Arrival Service:
- Personal assistance of a dedicated agent
- Escort through check-in
- Access to Lounge (if applicable)
- Escort to the boarding gate
Departure Service:
- Meet and greet upon arrival at the gate
- Fast track lane access
- Escort through immigration and security
- Access to Lounge (if applicable)
- Escort to the boarding gate
FAQ
Do I need to buy a separate CGK Fast Track for arrival and departure?
Where can I meet a Fast Track agent at the Soekarno-Hatta International Airport in Indonesia?
How long will a Fast Track agent wait at the SHIA Airport?
– even in this case, you will have the opportunity to use your purchased Fast Track at the Soekarno-Hatta International Airport. Should there be any updates on your flight schedule, you should immediately contact the Fast Track agent.
Do I need to print my Fast Track to use it at the Soetta Airport?
Soekarno-Hatta International Airport since it is enough to save an electronic copy onto your mobile device that you bring to the airport. However, it is useful to make an additional paper copy just in case of technical issues.
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5 days a week from 8am to 4pm (GMT+1)
Fast-Track Packages available at Soekarno-Hatta International Airport (CGK)
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