Meet & Greet at Soekarno–Hatta International Airport (CGK)

1 General information about Fast Track at the Soekarno-Hatta International Airport

Fast Track is a VIP airport service that aims to make customers' experience at the Soekarno-Hatta International Airport ( formerly legally called Jakarta Cengkareng Airport) more enjoyable and less stressful. It can be difficult to navigate through the SHIA Airport, and our Fast Track agent will take care of you throughout all airport procedures. Our representative will be waiting for you at the arranged place and then guide you through immigration and security. You may get access to a lounge zone and be escorted to the boarding gate or a vehicle, depending on the service you purchased – an arrival or a departure SHIA Fast Track. Whether you are traveling alone as a tourist, going on a family vacation, or having a business trip, Soetta Fast Track services can save you the hassle of complicated procedures and make your airport experience comfortable, convenient, and time-saving.

2 Types of Fast Track at the SHIA

Review your itinerary and decide whether you need one or both of the following CGK Fast Track options:

Arrival Fast Track

The greeter with a special sign will be waiting for you at the closest location to the plane's exit door. The Fast Track agent will accompany you to the lounge area/executive lounge of the Soekarno-Hatta International Airport and contact the driver waiting outside. Then, you will be escorted to the transportation vehicle of your choice.

Departure Fast Track

You will be contacted beforehand to discuss a meeting place. You will be greeted at the entrance of the Soetta Airport/VIP terminal and escorted through check-in security, to the Lounge (if applicable), and, finally, to your gate.

3 How to use Fast Track at the SHIA Airport

To enjoy simplified airport procedures, you need to book Soetta Airport Fast Track first. It is possible to do it in a simple and speedy way online. Firstly, choose the necessary option – arrival or departure greet service. Then, provide the requested details and pay the fees. The confirmation of booked Fast Track for the Soekarno-Hatta International Airport will be sent to your email: download it to your electronic device that you will take to the airport. You will meet our representative at the arranged spot. Let them escort you through the airport procedures to make them as hassle-free as possible. Remember that you can reach out to your SHIA Fast Track agent via WhatsApp if needed. Important : You can order the SHIA Fast Track service a minimum of 48 hours prior to the service. If you want to get a refund, you make cancellation up to 48 hours before the service date before the trip.

4 Requirements

To order the Fast Track greet service at the Soekarno-Hatta International Airport, you need to satisfy certain conditions:

• provide basic personal data (name, surname, nationality, phone number, email address) and travel information (such as flight number, intended travel dates)
• have a working electronic device
• have a stable internet connection
• hold a valid passport or ID card and other documents required to enter Indonesia/other destination you are traveling to
• be able to use means of online payment
• have an active email address

5 Children information

VIP airport service can be very helpful when traveling with family, especially with kids. You can book Fast Track at the Soekarno-Hatta International Airport for children as well, but keep in mind that every underage traveler must be accompanied by their parent or guardian. Babies under 2 years old may be spared from paying fees.

6 What is covered by the Soekarno-Hatta International Airport Fast Track

Review the list of services offered for each option of SHIA Fast Track. Arrival Service:

• Personal assistance of a dedicated agent
• Escort through check-in
• Access to Lounge (if applicable)
• Escort to the boarding gate

Departure Service:

• Meet and greet upon arrival at the gate
• Fast track lane access
• Escort through immigration and security
• Access to Lounge (if applicable)
• Escort to the boarding gate