Meet & Greet at Milan Malpensa Airport (MXP)

1 General information about Fast Track at Milan Malpensa Airport

Fast Track is a service offering a faster passageway designed to facilitate passengers' movement through airport security checks and immigration control. It is available for premium customers both on arrival and departure at the Milan Malpensa International Airport (MXP). The service includes assistance provided by an agent who will greet you at the airport and guide you through the process. You can book the MXP Fast Track service online in just a few minutes. Once the application is complete, you will receive a confirmation notice to your e-mail address. There is no need to print it out – simply meet with the designated agent and enjoy your experience at the Milan Malpensa Airport.

2 Types of Fast Track at MXP

Depending on your travel schedule (arriving at the Milan Malpensa Airport or departing from it), you can book the following Fast Track options:

Arrival Fast Track

The Arrival Fast Track is an extra service at Milan Malpensa International Airport designed to expedite the immigration control process of passengers coming from international flights. It allows you to use the priority lanes so that you can avoid the lengthy queues at the airport. What is more, you can enjoy the assistance of an agent who will guide you through the security checks.

Departure Fast Track

By booking the MXP Departure Fast Track feature at the Malpensa Airport, you can make the pre-flight procedures hassle-free. The service comprises the support of a professional agent guiding you through the check-in process and providing assistance with your baggage during the security clearance. With the active Fast Track, formalities at the airport will be a piece of cake.

3 What is covered by Fast Track at Malpensa Airport

Arrival Service:

• Keeping track of flight information and informing passengers about any changes
• Meeting with the designated greeter at the arrival halls upon exiting customs
• Providing assistance with the passenger's luggage, especially if it was lost
• Collecting the passenger and escorting them to the transportation services
• Helping the passenger with the ongoing formalities at the airport
• Ensuring guidance through the priority lanes, making the process faster

Departure Service:

• Keeping track of flight information and informing passengers about any changes
• Providing assistance with the passenger's luggage during the check-in procedure
• Facilitating the security control procedure by using the designated priority lane
• Helping the passenger with the ongoing formalities at the airport
• Escorting the passenger directly to the gate (if applicable)
• Providing help in case of a delayed or canceled flight

4 How to use Fast Track at MXP Airport

Book the Fast Track for MXP Airport online using our intuitive website. The application is effortless and takes a few clicks – provide the essential personal data and travel details, then make the fee payment. Soon, you will receive a notice to your e-mail address with the payment confirmation and a voucher for the purchased Fast Track services. Once you arrive at the airport, contact the agent via WhatsApp to arrange your meeting place. There are two Fast Track entry points at the MXP Airport. You can find them at the Terminal 1 Departures Area (second floor) and Terminal 2 Departures Area (first floor). It is necessary to activate your MXP Fast Track. At the designated entry points, you will find self-service machines – follow the instructions and scan the QR code on your voucher. Note: You can book the Fast Track service for Milan Malpensa International Airport a minimum of 48 hours prior to the service. Meanwhile, getting a refund is possible 48 hours before the flight.

5 Requirements

In order to book the Fast Track feature for MXP Airport, you need to meet a few crucial requirements:

• Be a holder of a valid passport (it cannot expire for at least 6 months from the planned travel date)
• Complete the application form (fill in the fields with your personal data and travel details)
• Have a working electronic device (it must be connected to the Internet)
• Have an active e-mail address (it is essential to receive the Fast Track voucher)
• Make the fee payment online (use your credit card or the available payment service)

Check the entry requirements of the destination you wish to visit beforehand. If you fail to obey the national visa policy, you may not be allowed entry.

6 Children information

The Fast Track feature is available at Milan Malpensa both to adult and younger travelers. This way, the whole family can enjoy a problem-free experience at the airport. Parents or legal guardians are obliged to complete the form for the minors. Moreover, children must travel under the supervision of an adult. At the Milan Malpensa Airport, children up to 2 years can use the Fast Track services free of charge.