Singapore Changi International Airport (SIN) - Fast Track services
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Departure - Available packages
Departure (1 available)
Before boarding your flight, you will need to go through several processes such as check-in, security, and boarding at the departure airport.
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Dedicated fast‑lane for Security.
Greeter monitors the real-time status of your flight.
Meet and greet curbside and escort from airport entrance until boarding gate.
Assistance through check-in, where applicable.
Access to fast-track immigration counter, where applicable.
Lounge access.
Dedicated one‑to‑one service.
more detailsExact package specification:- Greeting at the Departure gate
- Immigration Assistance
- Luggage Assistance(Complimentary Luggage Assistance: 3 check in bags + 1 hand carrybag)
Arrival - Available packages
Arrival (2 available)
Upon arrival at your destination airport, you will disembark the plane and proceed with immigration (for international flights) and customs (if applicable).
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Greeter monitors the real-time status of your flight.
Greeter will meet the passenger at the arrivals gate holding the name card.
Passenger is escorted to the fast‑track immigration counter, where available.
Luggage assistance up to two bags.
Dedicated one‑to‑one service.
more detailsExact package specification:- Greeting at the Arrival gate
- Immigration Assistance
- Luggage Assistance(Complimentary Luggage Assistance: 3 check in bags + 1 hand carrybag
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Premium
Includes all ComfortPlus services and upgrades the experience with extra convenience. Perfect for business travelers and those seeking a refined, stress-free airport journey.
Greeter monitors the real-time status of your flight.
Greeter will meet the passenger at the arrivals gate holding the name card.
Passenger is escorted to the fast‑track immigration counter, where available.
Luggage assistance up to two bags.
Dedicated one‑to‑one service.
Dedicated porter service.
Buggy car transfers, on request, where permitted and subject to availability.
more detailsExact package specification:- With a placard in hand
- your dedicated concierge will be on hand to assist you from the moment you set foot in Singapore
- Whether travelling for business or leisure
- this exclusive concierge service offers personalised guidance so you can breeze through your arrival like a VIP
- One-to-one concierge
- Pick-up from Arrival gate
- Assistance with immigration clearance
- baggage collection
- Complimentary porter service
Transit - Available packages
Transit (1 available)
Services for fast transfers in comfort between flights at the same airport.
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ComfortPlus
Includes everything in Comfort, plus added flexibility and support. Great for families or travelers with layovers who want peace of mind.
Flight monitoring will be done real‑time by the assigned Greeter.
Passenger will be met at the arrival gate of the first flight with a name card for the passenger to identify.
Greeter will assist the passenger with flight check-ins and security checks, if needed.
If you have lounge access, the agent will escort you there else you will be escorted directly to the gate for your next flight.
Personalized meet‑and‑greet at the arrival gate or curbside.
Check-in support for connecting flights.
Help in case of delays or missed connections.
Personal welcome with a name sign by an agent.
Terminal transfer between flights (if applicable).
Coordination with the airport lounge access.
Immediate support during cancellations or delays.
more detailsExact package specification:- A dedicated agent will monitor the status of your flight and punctually meet you at the arrival gate with a personalized signage You will be swiftly assisted through passport control
- luggage retrieval
- check-in for your connecting flight and security filter
- should your itinerary require you to comply with any of these procedures In case of any unforeseen issue
- such as a missed connection or a flight cancellation
- the agent will remain at your side and closely assist you with your alternative plans The agent will escort you to the lounge
- if you have access to it
- or all the way to the scheduled gate of your departure flight.
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General information about Fast Track at the Singapore Changi Airport
Fast Track is a service that will allow you and your travel group to have a smooth experience at the Singapore Changi Airport (SIN). It is available both for arrival and departure: our professional agent will meet you at the gate, escort you through immigration and customs, help you with luggage, and significantly reduce stress and overall hassle.
To book the Fast Track services for the Changi Airport, you should provide data on the website, cover the service fees, and save the confirmation sent to your inbox onto your electronic device. You will be notified about changes in the flight schedules and can contact your agent if you have any questions.
Whether traveling for business or leisure, Fast Track will ensure your passage through the Singapore Changi Airport is safe, seamless, and convenient.
Types of the Changi Airport Fast Track
The SIN Airport offers two types of Fast Track service: for arrival and departure. Plan your trip and decide whether you want to book one service or both.
Arrival Fast Track
Your dedicated agent will welcome you close to the air bridge upon your arrival at the Singapore Changi Airport. They will help you with passport or visa controls and provide you with personalized airport assistance. You will be escorted to the baggage and customs area like a VIP. The personnel will also get you to the driver, who will be waiting for you outside the airport and guide you to the vehicle of your choice.
Departure Fast Track
You will be met by a SIN Fast Track agent at the departure gate, who will then assist you with immigration and check-in. They will guide you to the airline lounge and, eventually, the boarding gate. You will be able to avoid long queues by using a Special Lounge Terminal Facility for privacy and luxury.
How to use the SIN Fast Track
To enjoy the Changi Airport Fast Track, visit our website, choose and order the exact Airport Meet and Assist service you need – for arrival or departure. Enter the requested details into the boxes, complete the payment, and check the email address, as it’s where the Singapore Airport Fast Track approval arrives. Download it to your electronic device and wait for the exact meeting place to be sent to you closer to your travel dates.
Let the SIN Fast Track agent take care of your luggage and all the immigration and check-in procedures and guide you to the boarding gate or a vehicle. You will get personal help in a strange, foreign airport even if your flight is delayed – our staff will wait as long as needed. Fast Track services made arrival and departure at the Singapore Changi Airport fast and easy.
Important: You can book Fast Track facility at the Changi Airport up to 10 hours before your journey. If you want to get a full refund, make sure you cancel the order at least 24 hours prior to the flight.
Requirements
If you want to use SIN Airport Fast Track services, you must meet the requirements below:
- be ready to provide your personal, contact, and travel-related information
- have a valid ID card and a passport that remains effective for at least 6 months from the arrival date
- use a working electronic device
- have a stable internet connection
- be able to complete the online payment
- have an active email address
Children information
If you want the Changi Airport Fast Track service to be provided for your whole family, you need to purchase a voucher for each member of your family, including children 2+ years old. Note that underage travelers must be accompanied by a parent or guardian. SIN Fast Track enables families to have stress-free, comfortable, and relaxing travel experiences by providing full airport assistance and speedy escorting through security and immigration procedures.
What is covered by the Singapore Changi Airport Fast Track
Arrival Service:
- Greeting at the Arrival gate
- Assistance with immigration clearance
- Luggage Assistance (Complimentary Luggage Assistance: 3 check-in bags + 1 hand carrybag)
Departure Service:
- Greeting at the Departure gate
- Immigration Assistance
- Luggage Assistance (Complimentary Luggage Assistance: 3 check-in bags + 1 hand carrybag)
FAQ
Do I need to buy a separate SIN Fast Track for arrival and departure?
Where can I meet a Fast Track agent at the Singapore Changi Airport?
– at the arrival or departure gate. The agent will hold a special identifying sign, so you will have no problem recognizing them.
How long will a Fast Track agent be waiting at the Changi Airport?
– you don’t need to worry if your flight is delayed. In case of any issues or delays, you are free to contact the agent via WhatsApp.
Do I need to print my SIN Fast Track confirmation?
Prefer email? Reach us at
5 days a week from 8am to 4pm (GMT+1)
Fast-Track Packages available at Singapore Changi International Airport (SIN)
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